Privacy Policy

QueyFrames (queyframes.com) is operated by QuokkaQuery. This policy explains what we collect when you use the service, why, who processes it on our behalf, and how to get it removed. Questions and requests go to support@quokkaquery.com.

• Account information. Your email address and, when you sign in with Google, the basic profile Google shares (name and avatar). Authentication is handled by Firebase Authentication.
• Content you create.Your projects — canvases, nodes, prompts, keyframes — your chat conversations with the canvas agent, media files you upload, and media the service generates for you. Signed in, this is stored under your account; signed out, projects live only in your browser’s local storage and never reach our servers.
• Billing information. Purchases are processed by Stripe; we never see or store card numbers. We keep your plan, your credit balance, and a ledger of credit charges, refunds and purchases.
• Technical data. Server logs of requests to the service (for reliability and abuse prevention), and device-local preferences — theme, which panels are open — kept in your browser, not on our servers.

To run the service: storing and syncing your projects, generating the media you ask for, metering credits, processing payments, sending account email (such as the verification link), preventing abuse, and improving the product. We do not sell your data, and we do not use your projects, prompts or media to train models of our own.

Generation is powered by third-party AI providers. When you run a node or message the chat agent, the material that node or message needs — your prompt, wired text, and any images or frames feeding it — is sent to the relevant provider to produce the result:

• Google (Gemini) — video, image and text generation, and the chat agent.
• ElevenLabs — music, speech and sound-effect generation.
• OpenAI — automated content moderation of prompts and image uploads before generation.

Each provider processes that material under its own terms. We send them what generation needs and nothing more — never your account details or billing records.

The app itself uses browser storage for what the product needs: your sign-in session (Firebase Authentication) and device-local view preferences. The marketing pages use Google Ads conversion tracking, which sets cookies to measure whether ad clicks lead to sign-ups. We run no other analytics or advertising trackers.

Your account, projects and media are stored on Google Cloud (Firestore and Cloud Storage) in the United States. Media files are written by our servers and served through unguessable token-bearing URLs; they are not publicly listable. API keys for the AI providers stay on our servers and are never sent to your browser.

• Your projects, chats and media are kept until you delete them. Deleting a project permanently removes its contents, its chat history and its stored media — there is no recovery.
• To delete your account and everything under it, write to support@quokkaquery.com. We may retain billing and ledger records for as long as accounting and tax law requires.
• Server logs are kept for a limited period for reliability and abuse prevention, then discarded.

Depending on where you live, you may have the right to access, correct, export or delete your personal data, to object to or restrict its processing, and to complain to a supervisory authority. Write to support@quokkaquery.com and we will honor the rights that apply to you. Much of it you can do directly: your projects and media are yours to view, edit and delete in the app.

The service is not directed at children under 13, and we do not knowingly collect their data. If you believe a child has created an account, contact us and we will delete it.

We may update this policy as the service evolves. Material changes will be announced on this page with a new effective date, and where reasonable by email.

QuokkaQuery · support@quokkaquery.com